Terms of Service

These are the terms that apply when you order from VantaNetwork, written in plain language. If anything here is unclear, please contact us before you order, team@vantanetwork.org.

What we do

We build websites, apps, documentation, SEO and digital marketing, AI chatbots and automation, and branding and logo design, as described on our Services and Pricing pages. Before a build begins, we agree the scope with you, what is included, and what is not. The agreed scope is what we deliver.

Our services

Website. A website that presents your business clearly on any device: pages for your services, prices, hours, and service area, with contact forms and maps. Included is the design and build of the agreed pages, mobile-friendly throughout. How it works: we agree the scope and the pages in writing, you send your content on day 1, we build in days 2–3, you preview and revise on day 4, and the site launches on day 5.

Apps. Android and iOS applications, built with Java and Kotlin, and cross-platform mobile apps for your business: the features agreed in writing, built for fast performance on every device. Included is the design, build, and testing of the agreed features. How it works: we agree the scope and quote the build, then design, build, and test the agreed workflows before handover.

Documentation. Clear, professional documentation for your product, service, or business: user guides, API documentation, help centres, and manuals. Included is writing, structuring, and delivery in the agreed format. How it works: you tell us who reads it and what it must cover, we agree the scope and quote it, then write and deliver it for your review.

SEO & Digital Marketing. Search and advertising that brings customers to you: on-page and technical SEO, Google visibility, paid ads, and analytics. Included is on-page optimisation of titles, headings, and content, technical fixes to speed, structure, and indexing, ad campaigns tracked to the enquiry, and reporting that shows what your marketing returns. How it works: we review your site and market, agree the scope and quote it, then optimise, run, measure, and report, month after month. We make no ranking promises and use no tricks.

AI Chatbots & Automation. AI assistants that answer your customers and automation that does the repetitive work. Included is a chatbot trained on your business, your services, and your prices, answering instantly, taking bookings and enquiries, and handing over to your team when a human is needed, plus automation that moves data between your tools. How it works: we agree the scope and quote the build, train the assistant on the material you provide, connect the tools you use, and test it with you before it goes live.

Branding & Logo Design. A brand customers recognise and remember: logos, colours, type, and the full visual identity for your business. Included is the logo with variations for every use, the colour and type system, and brand files delivered ready for web, social, and print. How it works: we agree the scope and quote it, design the identity, and revise within the agreed rounds before delivery.

Casino and gaming

For casino and gaming projects, we build the software. You are responsible for holding every licence your jurisdiction requires to operate it. We do not provide gambling licences, and we do not operate gambling services.

Scope and revisions

The scope of your project, what is included, and what is not, is agreed in writing before the build starts, in your order. The number of revisions included in your tier is agreed with you in writing before the build starts and stated in your order. A revision is a round of changes to the work within the agreed scope. Anything outside the agreed scope is new work (see below), not a revision.

Corrections and new work

A correction is fixing something we delivered that does not work as agreed, for example, fixing a spelling mistake in text we wrote, or a button that does not work. Corrections are included.

New work is a design change or something added, for example, adding an online payment system, a new section or page, or new content. New work is not included in the price, and it is not included in care. New work needs a new numbered quote with its own amount, agreed before we start it. We never add new work to your bill without your agreement.

Age

Our services are for adults and businesses. You must be 18 years or older to create an account or place an order. By creating an account, you confirm you are 18 or older. If you are under 18, a parent or guardian must approve before we collect any of your data, request parental approval. No data is collected from an under-18 user until that approval is given.

Prices and payment

All prices on this site are in US dollars (USD). The total shown at checkout is the total charged, we add no extra fees or taxes at any later step. One-time website plans: a 50% deposit is due before the build begins, and 50% before launch. You can also pay in full upfront. Premium is priced starting at $2,499. The price may increase based on additional features requested, agreed before the build starts. Care is a separate charge, billed separately from the website plan — Starter: no free month; Growth: 2 months free; Premium: 4 months free. Payments are made only through this website. We never ask you to pay anyone directly. A payment counts only when the payment provider confirms it. Every payment gets an invoice by email, with a PDF copy attached. Each order has its own Unique ID, for that service and its payments.

Ownership

One-time: ownership of your website transfers to you after full payment. Before that, the website remains on our preview link.

Care plans

Care includes hosting, database, and domain fees, support, and bug fixes. Hosting, database, and domain fees are included in the care price, so you pay no separate hosting, database, or domain fees while on care. Support means help when something stops working, and bug fixes mean fixing anything delivered that does not work as agreed. Care does not cover anything else you ask for after launch: style changes, design changes, additions, or new features. Those are new work and need a new quote. Care is a separate charge, billed separately from the website plan — Starter: no free month ($49/month from month 1); Growth: 2 months free, then $99/month; Premium: 4 months free, then $179/month. A reminder email is sent 3 days before every automatic charge. You may cancel a care plan at any time from your account. The same scope rule applies.

Your content

You are responsible for the content you provide (text, photos, logos), it must be yours to use, or licensed for your use. We may include the finished work in our portfolio unless you ask us not to before launch.

Changes and delays

Our usual timeline is five days from the day we receive your content. If your content arrives late, the launch date moves by the same amount. Changes outside the agreed scope are quoted separately.

Refunds and disputes

If there is a dispute, including a refund request, this clause is the written answer. Our Refund Policy (linked below) states who can get a refund and how to ask: in your account under Payments, or by email with your order's Unique ID. Approved refunds go back to the original payment method and are reconciled against your order and payment record. If we cannot deliver the agreed scope, we will put it right; if we cannot put it right, we will refund the part that was not delivered. Our liability, if we fail to deliver what was agreed, is limited to the amount you paid for that project.

Complaints

If something is wrong, write to team@vantanetwork.org or send a letter to Jammu & Kashmir, India. Tell us what happened and your order's Unique ID if you have one. We will look into it and reply.

Privacy and your data

How we collect, use, keep, and share your data, and how to download or delete it, is in our Privacy Policy. The processors we use are listed on our Subprocessors page.

Copyright notices

If you believe material on this website infringes your copyright, send a notice to team@vantanetwork.org with: (1) identification of the copyrighted work; (2) identification of the material you want removed and where it appears on the site; (3) your name, address, and email; and (4) a statement that you believe in good faith the use is not authorised, and that the information in your notice is accurate. We review notices promptly and remove material that infringes.

Liability

We build carefully and test before launch, but we do not guarantee uninterrupted service from third parties (hosting, payment providers, app stores). If we fail to deliver what was agreed, our liability is limited to the amount you paid for that project.

Contact

VantaNetwork, team@vantanetwork.org · +1 437-366-0878

Jammu & Kashmir, India

Refund Policy · Privacy Policy