Refund Policy
When we refund a payment, and how to ask for one. Last updated 10 November 2026.
This is our refund policy, written in plain language. If anything here is unclear, please contact us before you pay, team@vantanetwork.org.
Who can get a refund
You can get a refund if we have not started your build (your deposit is refundable), if you were charged twice for the same payment (a double charge is refunded in full), or if you paid for a plan you never used and no work was started. If we cannot deliver the agreed scope, we will put it right, and if we cannot put it right, we will refund the part that was not delivered.
Before the build starts
If we have not started your build, your deposit is refundable, please ask using the steps below, and we will refund it to the original payment method.
After the build starts
Once the build has started, the deposit covers work already completed and is not refundable. The final payment is due before launch; if you decide not to launch, the work completed up to that point remains with us and the deposit is not refunded.
Care plans
You may cancel a care plan at any time. The current month is not refunded. A cancelled care plan simply ends at the close of the paid period. Orders placed before November 2026 keep the terms they were bought under.
How to ask for a refund
In your account: sign in, open Profile → Payments, find the order, and use Request a refund, tell us the amount and the reason. That is the fastest way to ask, because the request is linked to your order and payment record. You can also email team@vantanetwork.org with your order's Unique ID, the amount, and the reason. We reply within 24 hours on working days.
Where the refund goes
Approved refunds are sent within 14 days of approval, returned to the original payment method, the same card or account you paid with. Every refund is reconciled against your order and payment record before it is sent; we never refund by hand without that record. Card refunds can take 5–10 working days to appear after they are sent, depending on your bank.
Which services these rules cover
These rules cover all six of our service lines. For a Website, the deposit is refundable if we have not started your build; once the build has started, the deposit covers work already completed. Apps, Documentation, SEO & Digital Marketing, AI Chatbots & Automation, and Branding & Logo Design are scoped and quoted individually: the refund terms agreed in your quote apply, and work already delivered is not refundable. A double charge is refunded in full for every line.
Returns and shipping
We sell services, websites, apps, documentation, SEO and digital marketing, AI chatbots and automation, and branding and logo design, not physical goods. Nothing is shipped, so there is no shipping or returns process. If the service itself is the problem, the refund rules above apply.