Privacy Policy

This is our privacy policy, written in plain language. It explains what we collect when you contact us or purchase from us, why we collect it, how long we keep it, and who else sees it. If anything here is unclear, please contact us at team@vantanetwork.org.

What we collect

• Contact details you provide, your name, email address, phone number, and project details from the inquiry form, the buy form, or an email to us.
• Order details, your plan, billing choice, your order's Unique ID (each order has its own ID, for that service and its payments), and payment status, so we can build, track, and process payment for your order.
• Account details, if you create an account, your name, email, and sign-in session. We never ask for or store passwords in readable form.
• Payment details, card payments are processed by Stripe. We never see, store, or handle your full card number. Crypto payments, when available, are processed by our crypto payment provider. Payments are made only through this website. We never ask you to pay anyone directly, and a payment counts only when the payment provider confirms it — we never mark a payment as paid by hand.
• Messages, emails and messages you send us about your order, so we can answer and keep a record of what was agreed. When you email us, you receive an automatic reply with a Reference ID for your query; our team replies within 24 hours, and a query closes 48 hours after our reply if we do not hear back.

Why we collect it

Only to respond to you, build and deliver what you ordered, show your order status on the tracking page, process payment, and send order updates. We do not sell your information. We do not send marketing emails unless you ask for them, marketing is a separate opt-in, off by default, and every marketing email includes an unsubscribe link. Order updates, receipts, and tracking emails are not marketing mail and are always sent. Every payment gets an invoice by email, with a PDF copy attached.

AI use

We use AI tools only where the service itself is AI work: AI chatbots are trained on the material you provide for your project. There is no AI chatbot on this website. We do not use your data, your project, or your content to train AI models, and we do not send your data to any AI training pipeline.

Our services and your data

We provide six service lines. Each one uses only the information already described above, no extra data:

• Website, your name, email, and project details to build the site, and order and payment details to process the order.
• Apps, your name, email, and project details to build the app, and order and payment details to process the order.
• Documentation, your name, email, and the material the documentation must cover, so we can write it accurately.
• SEO & Digital Marketing, your name, email, and access to your website and advertising accounts, only as agreed, so we can optimise, run, and report on it.
• AI Chatbots & Automation, your name, email, and the business material the assistant is trained on, plus the tools it connects to, as agreed.
• Branding & Logo Design, your name, email, and your business details and preferences, so the identity fits your business.

Who else sees it

Your data goes only to the processors we need to run the service, listed on our Subprocessors page: Supabase (database and sign-in), Stripe (card payments), Resend (email delivery), Vercel (hosting), NOWPayments (crypto payments, when available), and Google (sign-in with Google). Each receives only what it needs for its part. No other party receives your information, and we do not sell it.

Cookies

We use a cookie banner so you can choose what this site may use. Essential cookies, your sign-in session and security, are always on, because the site cannot work without them. Analytics and advertising are opt-in and off by default: nothing in those categories loads until you choose it. Today the site loads no analytics or advertising tracker at all. You can change your choice at any time from the “Cookie settings” link in the footer.

How long we keep it

We keep records only as long as needed for the purpose they were collected for, then we delete them:

• Order and payment records, kept for 7 years after your order completes, for tax and accounting.
• Messages about your order, kept while the order is active, then for 12 months after it closes.
• Sign-in codes and login records, kept for 90 days, for security.
• Marketing consent records, kept until you withdraw your consent.
• Account data, deleted within 30 days after you delete your account.

You can ask us to delete your data at any time (see “Your rights” below). Order and payment records that we must keep for tax and accounting are kept for that purpose only.

Your rights

You can download your data, your profile, orders, payments, and messages, from your account (Profile → Your data). You can ask us to delete your data from the same place, or by emailing team@vantanetwork.org from the email address on your order. You can also ask us to show you what we hold about you, or to correct it. Withdrawing marketing consent is one click: the unsubscribe link in any marketing email, or the marketing toggle in your account, withdrawing is as easy as giving consent. Deleting an order record also removes its tracking history.

Children

Our services are for adults. We do not collect data from anyone under 18 without a parent or guardian's approval first: the approval is requested, then given, and only then is any data collected, collection stays paused until approval. To request approval, use the parental approval page.

Data breaches

If there is a data breach affecting your information, we will notify you without undue delay, by email, with what happened, what we are doing about it, and what you should do. We will also notify the privacy regulator. We do not wait for you to discover a breach yourself.

Contact

VantaNetwork, team@vantanetwork.org · +1 437-366-0878

Jammu & Kashmir, India

If something is wrong, write to the contact above and tell us what happened and your order's Unique ID if you have one. We will look into it and reply.